Responsible Gaming
We at MakaoCasino make the safety of our clients our highest priority. Responsible gambling for us is one of the most important customer service standards. Our Casino provides entertainment and maximum pleasure from the game. Nevertheless, we would like to remind you of possible financial and social risks people may face if the gambling is not responsible.
Maintaining control
Gambling should be taken only as a form of entertainment and not as a source of additional income or profit. We recommend you to spend the pastime in the casino as the time of enjoyment, to control your expenses as well as be aware of the risks of losing investments.
To ensure that our customers always take control of the time they spend by playing at the casino we would like to remind you a few simple rules listed below:
- Please take the game as an entertainment, not the way of a making a profit
- In case of loss, do not try to win your money back immediately after. We recommend you to come back to gaming after a pause
- Never gamble on sums that may be significant to you
- Control the time and money you spend on the games
- If you think that you need to take a break, then write to our Support Service, and we will block your account from the service for a while. Please note that account lockout, in this case, is possible only after the call of the support manager for the account owner.
Do you have any difficulties?
When you want to figure out if you have problems with controlling the time spent by playing, questions listed below are designed to help you figure it out:
- Does gaming reflects on your work/study attendance?
- Do you play just to spend time or to avoid boredom?
- Do you play too long just by yourself?
- Did someone tell you that you spend too much time gambling?
- Do you see your family and friends less often because of spending more time by playing?
- Have you ever lied about the time and money you spend on games?
- Have you ever committed or considered committing an illegal act to finance gambling?
- Are you reluctant to use "gambling money" for normal expenditures?
- Do you often gamble until your last pound has gone?
- After losing do you feel you must return as soon as possible and win back your losses?
- Do you feel confused and desperate after losing money?
- Do you gamble to escape worry or trouble?
- Do you feel that gambling leads you to depression and suicidal thoughts?
The more answers are positive, the more likely it is that you have some difficulties with controlling the time you spend on playing. You can get an advice on this topic from one of the organizations listed below.
Organizations which consult on game addictions and questions in this area:
- GamCare is the leading provider of information, advice, support and free counselling for the prevention and treatment of problem gambling. For further information go to: www.gamcare.org.uk. Confidential Helpline: 0845 6000 133.
- Anonymous Players are a community of men and women who came together to solve their own gambling problems and to help others. It has regional offices around the world. For further information go to: www.gamblersanonymous.org.uk
- Gambling Therapy is a free online service that provides practical advice and emotional support to people affected by problem gambling who reside outside Great Britain. All relevant information you can find by clicking the following link: www.gamblingtherapy.org
Underage players
Only people who have reached the age of 18 are allowed to create an account. For this reason MakaoCasino takes very seriously verification of contacts and payment methods to ensure that our clients have reached adulthood. For this reason we can selectively check some accounts in order to confirm the age of our clients. In case if the person is underaged we will be obliged to block the account and confiscate finances immediately.
Filtration systems
Filtration systems allow keeping away some types of clients from using the gambling service. If you share your computer with friends or family members who haven't reached the age of 18 or for some other reason is not allowed to gamble, we recommend you to install the following software in order to limit their access to our site:
Net Nanny™ www.netnanny.com
CyberPatrol www.cyberpatrol.com
The information on the website is provided by the Triumphbet group of companies. The group includes MCL MAKAO CAPITAL LIMITED, registration no. HE 402281, address Chytron 3, Flat/Office 301, 1075, Nicosia, Cyprus and Triumphbet Company N.V., registration no. 140804, registered address is at Dr. H. Fergusonweg 1, Curacao. The activities of Triumphbet Company N.V. are fully licensed and regulated by Curaçao Gaming Authority to offer games of chance under license number OGL/2024/592/0492 in accordance with the National Ordinance on Games of Chance (Landsverordening op de kansspelen, P.B. 2024, no. 157). The license was granted on 05/05/2025.
